One policy applies to all locations — Canberra, Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Sunshine Coast & Hobart
Applies Australia-wideIn these Terms & Conditions:
By making a Booking with SparkleClean, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use our Services. We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance.
Our end of lease cleaning covers all standard areas of a residential property as per industry checklist, including kitchens, bathrooms, bedrooms, living areas, hallways, laundry, skirting boards, light switches, door handles, window sills (interior), and general vacuuming/mopping.
We expect all properties to be in reasonable condition. Our pricing is based on properties in standard lived-in condition. If a property requires heavy-duty cleaning or additional effort beyond the standard scope:
The Customer will be notified on arrival if the property condition differs from what was described. We may charge an additional fee, decline completion, or provide a revised on-site quote. The Customer must approve before extra work begins.
A Booking is confirmed upon successful payment of the 20% deposit. A booking reference and confirmation email will be sent.
Prices are estimates based on information provided (postcode, bedrooms, bathrooms, living areas, add-ons). Final pricing may vary if the property differs. All prices are AUD and include GST.
A 20% discount may apply to first-time customers. It applies to the first booking only and cannot be combined with other offers.
The Customer must ensure the property is accessible at the confirmed date and time. If our Cleaning Partner cannot access within 30 minutes due to reasons within the Customer's control, the booking is treated as a same-day cancellation and the deposit is forfeited.
The property must have running water and electricity on the day. If unavailable and the clean cannot proceed, it is treated as a same-day cancellation.
The property should be vacated before our arrival. Pets must be secured or removed. SparkleClean is not liable for injury to pets or damage caused by pets.
If your property manager identifies cleaning issues within 72 hours of service completion, we will return and re-clean specified areas at no additional cost, subject to conditions below.
The Bond Back Guarantee does not guarantee bond return. Bond disputes are between the Customer and landlord/agent. We guarantee our work quality to a professional standard.
SparkleClean carries public liability insurance. Accidental damage must be reported in writing within 24 hours with photos. We are not responsible for pre-existing damage.
Loose fittings & poor condition: Any damage arising from loose fittings, poor condition, or pre-existing defects is the Customer's responsibility. Standard cleaning (spray, scrub, wipe) should not damage properly fitted items in good condition. SparkleClean is not liable for damage to items that were already loose, deteriorating, or in poor repair.
Our total liability shall not exceed the amount paid for the specific Booking. We are not liable for force majeure events (natural disasters, pandemics, government restrictions, severe weather).
The Customer agrees to: provide accurate booking information; ensure property is vacated and accessible; ensure utilities are available; disclose known hazards; pay the balance; treat Cleaning Partners with respect.
Our Cleaning Partners reserve the right to leave immediately if they experience abuse, harassment, threatening behaviour, or unsafe conditions. In such cases, the deposit is forfeited and the balance remains payable.
We collect and use personal information in accordance with Australian Privacy Principles. Information is used solely for providing Services, confirmations, and business operations. We do not sell or share your information except as required for service delivery or by law.
All website content is property of SparkleClean Pty Ltd and protected by Australian copyright law.
Contact SparkleClean first to resolve disputes in good faith. If unresolved within 14 days, either party may refer to the relevant state/territory consumer affairs body. Governed by laws of the Australian Capital Territory.
If any provision is invalid or unenforceable, the remaining provisions continue in full force.
This policy applies to all bookings Australia-wide. Plans change — here’s how cancellations and rescheduling work.
Fees apply based on notice given relative to the scheduled cleaning date (business hours: Mon–Sat 7am–6pm AEST/AEDT).
| Notice Period | Cancellation Fee | Deposit Refund |
|---|---|---|
| More than 48 hours before | No fee | Full refund |
| 24–48 hours before | 50% of deposit | 50% refunded |
| Less than 24 hours before | 100% of deposit | No refund |
| No-show (no notice) | 100% of deposit | No refund |
If our Cleaning Partner cannot gain access (locked out, wrong address, no key as arranged), this is treated as a no-show and the deposit is forfeited. Confirm access arrangements in advance.
Include your booking reference when contacting us. Requests outside business hours are processed the next business day — the timestamp determines the notice period.
You may reschedule free of charge provided:
Each booking may be rescheduled a maximum of two times. Rescheduling within 72 hours of the booking is treated as a late change — contact us on 1800 714 110.
In rare cases we may cancel due to severe weather, Cleaning Partner illness/emergency, government restrictions, or safety concerns. We will notify you, offer a rescheduled date, or provide a full deposit refund if rescheduling is not possible.
Refunds go to the original payment method. Allow 5–10 business days. Amount = deposit minus applicable cancellation fees.
Customer's fault (property not vacated, no utilities, unsafe conditions): Full price payable. SparkleClean's fault: We will reschedule at no extra cost or provide a pro-rata refund.
Outstanding balances may incur a $50 administrative fee after 7 days. The Customer may be ineligible for future bookings until settled. Bond Back Guarantee is void with outstanding balance.
We stand behind the quality of our work. If something isn't right, contact us and we'll make it right. Your satisfaction and a smooth end-of-lease experience are our goals.